Privacy Policy

Thor Hansen, operating under the name Vigna Rocchetta ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through our website (www.vignarocchetta.com), our WhatsApp Business communications, or any related services.

1. Information We Collect

We may collect the following personal information from you or about you:

Contact information: Full name, email address, and phone number, provided when you make a booking enquiry, reservation, or communicate with us.
Booking details: Check-in and check-out dates, number of guests, and service preferences related to your stay at Vigna Rocchetta.
Communication data: Messages exchanged with us through WhatsApp Business, email, or contact forms on our website.
Automatically collected information: When you visit our website, we may automatically collect browser type, device information, IP address, pages visited, and usage data through cookies or similar technologies.

2. How We Use Your Information

We process your personal information for the following purposes:

Booking management: To process, confirm, and manage your reservation at Vigna Rocchetta.
Guest communication: To communicate with you before, during, and after your stay via email, phone, or WhatsApp Business — including sending booking confirmations, check-in instructions, and local recommendations.
Service delivery: To arrange and coordinate additional services you may request, such as truffle hunts, chef-prepared meals, wine tastings, or bike tours.
Customer support: To respond to your enquiries, requests, or complaints.
Website improvement: To analyse how visitors use our website and improve its functionality and content.

3. Legal Basis for Processing

We process your personal data on the following legal grounds under the EU General Data Protection Regulation (GDPR):

Contract performance: Processing necessary to fulfil your booking and deliver requested services.
Legitimate interest: Processing necessary for the operation of our business, such as improving our services and communicating relevant information about your stay.
Consent: Where you have given explicit consent, for example by initiating a WhatsApp conversation with us.

4. Sharing Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

Service providers: With trusted third-party platforms that help us operate our business, such as our booking system, website host (Wix.com), and WhatsApp Business (operated by Meta Platforms, Inc.).
Legal obligations: When required to comply with applicable laws, regulations, or legal proceedings.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking-related data is generally retained for up to 5 years for accounting and tax compliance purposes. Communication data via WhatsApp is retained for the duration reasonably needed to manage guest relations.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to rectification of inaccurate or incomplete data.
The right to erasure ("right to be forgotten") — you may request that we delete your personal data.
The right to restrict processing of your data.
The right to data portability.
The right to object to processing based on legitimate interests.
The right to withdraw consent at any time where processing is based on consent.

7. How to Request Data Deletion

You may request the deletion of your personal data at any time by contacting us at:

Email: info@vignarocchetta.com

We will respond to your request within 30 days and will delete your data unless we are legally required to retain it.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. You can manage your cookie preferences through your browser settings.

9. Third-Party Services

Our website and communications rely on third-party services, including:

Wix.com — website hosting and management.
Meta Platforms (WhatsApp Business) — guest messaging and communication.

These providers have their own privacy policies governing their use of data. We encourage you to review their respective privacy policies.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Thor Hansen
Vigna Rocchetta
Email: info@vignarocchetta.com
Phone: +47 997 19198
Website: www.vignarocchetta.com